Fields
Customer experience
- Measurement
- Guests’ emotional state
Customer experience by interaction type
Demographically segmented customer experience - EPS Indicator (Emotional Performance Score)
Performance in customer experience
- Solution
- Guests’ satisfaction optimization
and customer service protocols - Ranking of performance
in customer experience by shifts, employees,
periods and interaction type (check in/out)
Traffic information
- Measurement
- Traffic by areas
Segmented traffic by gender
Segmented traffic by age
Segmented traffic by race - People served at the counter
Performance of assistance staff - Emotional state by areas, events or different services offered
- Solution
- Demographic insights
and passenger behavior analysis
in different areas of the installations - Workloads
optimization - Service offer optimization
based on the analyzed customer experience
