Fields
Customer experience
- Measurement
- Users’ emotional state
Customer experience by interaction type
Demographically segmented customer experience - EPS Indicator (Emotional Performance Score)
Performance in customer experience - Indicador EPS
(Emotional Performance Score) - Information panels and information points
- Emotional state by areas, events or different services offered
- Solution
- Users’ satisfaction optimization
and customer service protocols - Ranking of performance in customer experience by shifts, employees, periods and interaction type
- Performance in customer
experience - Information optimization
- Service offer optimization based on the analyzed customer experience
Traffic information
- Measurement
- Traffic in areas of interest
Segmented traffic by gender
Segmented traffic by age
Segmented traffic by race - Persons served at customer service points
Performance of assistance staff
- Solution
- Demographic insights and traffic
in the premises and in different areas - Teams and workloads optimization
