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[av_heading heading=’Banca’ tag=’h1′ style=’blockquote modern-quote modern-centered’ size=» subheading_active=’subheading_above’ subheading_size=’15’ padding=’10’ color=» custom_font=» av-medium-font-size-title=» av-small-font-size-title=» av-mini-font-size-title=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» admin_preview_bg=»]
Sectores
[/av_heading] [av_hr class=’custom’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-fat’ custom_width=’15%’ custom_border_color=» custom_margin_top=’15px’ custom_margin_bottom=’60px’ icon_select=’yes’ custom_icon_color=’#e1e1e1′ icon=’ue8bd’ font=’entypo-fontello’ admin_preview_bg=»] [/av_one_full] [av_section min_height=» min_height_px=’500px’ padding=’default’ shadow=’no-shadow’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=» bottom_border_style=» custom_arrow_bg=» id=» color=’alternate_color’ custom_bg=» src=» attachment=» attachment_size=» attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=» video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=» overlay_pattern=» overlay_custom_pattern=» av_element_hidden_in_editor=’0′] [av_one_full first min_height=» vertical_alignment=’av-align-top’ space=» margin=’0px’ margin_sync=’true’ padding=’0px’ padding_sync=’true’ border=» border_color=» radius=’0px’ radius_sync=’true’ background_color=» src=» attachment=» attachment_size=» background_position=’top left’ background_repeat=’no-repeat’ animation=» mobile_breaking=» mobile_display=»] [av_textblock size=» font_color=» color=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» admin_preview_bg=»]
Experiencia de cliente por tipología de interacción
Experiencia de cliente segmentada demográficamente[/av_cell][av_cell col_style=’avia-center-col’]Optimización de la satisfacción
de los clientes y de los
protocolos de atención[/av_cell][/av_row] [av_row row_style=»][av_cell col_style=’avia-center-col’]Indicador EPS (Emotional Performance Score)
Desempeño en experiencia de cliente[/av_cell][av_cell col_style=’avia-center-col’]Ranking de desempeño en Customer experience por turnos, empleados, períodos y tipologías de interacción[/av_cell][/av_row] [/av_table] [av_hr class=’invisible’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-thin’ custom_width=’50px’ custom_border_color=» custom_margin_top=’30px’ custom_margin_bottom=’30px’ icon_select=’yes’ custom_icon_color=» icon=’ue808′ font=’entypo-fontello’ admin_preview_bg=»] [av_textblock size=» font_color=» color=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» admin_preview_bg=»]
Afluencias segmentadas por género
Afluencias segmentadas por edad[/av_cell][av_cell col_style=’avia-center-col’]Demographic insights
y comportamiento de los clientes
en diferentes áreas de las instalaciones[/av_cell][/av_row] [av_row row_style=»][av_cell col_style=’avia-center-col’]Personas atendidas en mostrador
Desempeño del personal atendiendo [/av_cell][av_cell col_style=’avia-center-col’]Optimización
de cargas de trabajo[/av_cell][/av_row] [/av_table] [av_hr class=’invisible’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-thin’ custom_width=’50px’ custom_border_color=» custom_margin_top=’30px’ custom_margin_bottom=’30px’ icon_select=’yes’ custom_icon_color=» icon=’ue808′ font=’entypo-fontello’ admin_preview_bg=»] [/av_one_full][/av_section][av_hr class=’invisible’ height=’20’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-fat’ custom_width=’15%’ custom_border_color=» custom_margin_top=’15px’ custom_margin_bottom=’60px’ icon_select=’yes’ custom_icon_color=’#e1e1e1′ icon=’ue8bd’ font=’entypo-fontello’ admin_preview_bg=»] [av_codeblock wrapper_element=» wrapper_element_attributes=»]
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[/av_heading] [av_hr class=’custom’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-fat’ custom_width=’15%’ custom_border_color=» custom_margin_top=’15px’ custom_margin_bottom=’60px’ icon_select=’yes’ custom_icon_color=’#e1e1e1′ icon=’ue8bd’ font=’entypo-fontello’ admin_preview_bg=»] [/av_one_full] [av_section min_height=» min_height_px=’500px’ padding=’default’ shadow=’no-shadow’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=» bottom_border_style=» custom_arrow_bg=» id=» color=’alternate_color’ custom_bg=» src=» attachment=» attachment_size=» attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=» video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=» overlay_pattern=» overlay_custom_pattern=» av_element_hidden_in_editor=’0′] [av_one_full first min_height=» vertical_alignment=’av-align-top’ space=» margin=’0px’ margin_sync=’true’ padding=’0px’ padding_sync=’true’ border=» border_color=» radius=’0px’ radius_sync=’true’ background_color=» src=» attachment=» attachment_size=» background_position=’top left’ background_repeat=’no-repeat’ animation=» mobile_breaking=» mobile_display=»] [av_textblock size=» font_color=» color=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» admin_preview_bg=»]
Experiencia de cliente
[/av_textblock] [av_table purpose=’pricing’ pricing_table_design=’avia_pricing_default’ pricing_hidden_cells=’avia_show_empty_cells’ caption=» responsive_styling=’avia_responsive_table’] [av_row row_style=’avia-heading-row’][av_cell col_style=’avia-center-col’]Medición[/av_cell][av_cell col_style=’avia-center-col’]Solución[/av_cell][/av_row] [av_row row_style=»][av_cell col_style=’avia-center-col’]Estado emocional de los clientesExperiencia de cliente por tipología de interacción
Experiencia de cliente segmentada demográficamente[/av_cell][av_cell col_style=’avia-center-col’]Optimización de la satisfacción
de los clientes y de los
protocolos de atención[/av_cell][/av_row] [av_row row_style=»][av_cell col_style=’avia-center-col’]Indicador EPS (Emotional Performance Score)
Desempeño en experiencia de cliente[/av_cell][av_cell col_style=’avia-center-col’]Ranking de desempeño en Customer experience por turnos, empleados, períodos y tipologías de interacción[/av_cell][/av_row] [/av_table] [av_hr class=’invisible’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-thin’ custom_width=’50px’ custom_border_color=» custom_margin_top=’30px’ custom_margin_bottom=’30px’ icon_select=’yes’ custom_icon_color=» icon=’ue808′ font=’entypo-fontello’ admin_preview_bg=»] [av_textblock size=» font_color=» color=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» admin_preview_bg=»]
Información de tráfico
[/av_textblock] [av_table purpose=’pricing’ pricing_table_design=’avia_pricing_default’ pricing_hidden_cells=’avia_show_empty_cells’ caption=» responsive_styling=’avia_responsive_table’] [av_row row_style=’avia-heading-row’][av_cell col_style=’avia-center-col’]Medición[/av_cell][av_cell col_style=’avia-center-col’]Solución[/av_cell][/av_row] [av_row row_style=»][av_cell col_style=’avia-center-col’]Afluencia en zonas de interésAfluencias segmentadas por género
Afluencias segmentadas por edad[/av_cell][av_cell col_style=’avia-center-col’]Demographic insights
y comportamiento de los clientes
en diferentes áreas de las instalaciones[/av_cell][/av_row] [av_row row_style=»][av_cell col_style=’avia-center-col’]Personas atendidas en mostrador
Desempeño del personal atendiendo [/av_cell][av_cell col_style=’avia-center-col’]Optimización
de cargas de trabajo[/av_cell][/av_row] [/av_table] [av_hr class=’invisible’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-thin’ custom_width=’50px’ custom_border_color=» custom_margin_top=’30px’ custom_margin_bottom=’30px’ icon_select=’yes’ custom_icon_color=» icon=’ue808′ font=’entypo-fontello’ admin_preview_bg=»] [/av_one_full][/av_section][av_hr class=’invisible’ height=’20’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-fat’ custom_width=’15%’ custom_border_color=» custom_margin_top=’15px’ custom_margin_bottom=’60px’ icon_select=’yes’ custom_icon_color=’#e1e1e1′ icon=’ue8bd’ font=’entypo-fontello’ admin_preview_bg=»] [av_codeblock wrapper_element=» wrapper_element_attributes=»]
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