[av_one_full first min_height=» vertical_alignment=» space=» custom_margin=» margin=’0px’ padding=’0px’ border=» border_color=» radius=’0px’ background_color=» src=» background_position=’top left’ background_repeat=’no-repeat’ animation=» mobile_breaking=» mobile_display=»] [av_heading tag=’h1′ padding=’10’ heading=’Optimización de equipo comercial’ color=» style=’blockquote modern-quote modern-centered’ custom_font=» size=» subheading_active=’subheading_above’ subheading_size=’15’ custom_class=» admin_preview_bg=» av-desktop-hide=» av-medium-hide=» av-small-hide=» av-mini-hide=» av-medium-font-size-title=» av-small-font-size-title=» av-mini-font-size-title=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=»] Soluciones
[/av_heading] [av_hr class=’custom’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-fat’ custom_width=’15%’ custom_border_color=» custom_margin_top=’15px’ custom_margin_bottom=’60px’ icon_select=’yes’ custom_icon_color=’#e1e1e1′ icon=’ue8bd’ font=’entypo-fontello’ admin_preview_bg=»] [/av_one_full] [av_section min_height=» min_height_px=’500px’ padding=’default’ shadow=’no-shadow’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=» bottom_border_style=» custom_arrow_bg=» id=» color=’alternate_color’ custom_bg=» src=» attachment=» attachment_size=» attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=» video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=» overlay_pattern=» overlay_custom_pattern=» av_element_hidden_in_editor=’0′] [av_one_half first min_height=» vertical_alignment=» space=» custom_margin=» margin=’0px’ padding=’0px’ border=» border_color=» radius=’0px’ background_color=» src=» background_position=’top left’ background_repeat=’no-repeat’ animation=» mobile_breaking=» mobile_display=»] [av_image src=’https://www.imotionanalytics.com/wp-content/uploads/2017/12/optimizacion-equipo-interior.jpg’ attachment=’4281′ attachment_size=’full’ align=’center’ styling=» hover=» link=» target=» caption=» font_size=» appearance=» overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=»][/av_image] [/av_one_half][av_one_half min_height=» vertical_alignment=’av-align-top’ space=» margin=’0px’ margin_sync=’true’ padding=’0px’ padding_sync=’true’ border=» border_color=» radius=’0px’ radius_sync=’true’ background_color=» src=» attachment=» attachment_size=» background_position=’top left’ background_repeat=’no-repeat’ animation=» mobile_breaking=» mobile_display=»] [av_textblock size=» font_color=» color=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» admin_preview_bg=»]

Aprovecha el 100% del potencial del personal de ventas

• Analiza el rendimiento y desempeño del equipo comercial para ajustar y optimizar horarios y turnos.
• Asegura un alto nivel de servicio manteniendo los costes operativos lo más bajos posible.
• Lo hacemos posible gracias a la información de los datos demográficos captados y de la medición de la experiencia de cliente.

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Optimización de horarios y turnos

Identifica las variaciones en afluencia y programa el equipo de ventas de forma más eficiente. Los Store managers podrán identificar momentos punta y valle.
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Afluencia de clientes vs nº empleados

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Mejora la rentabilidad de la inversión en personal

Obtén la curva de esfuerzo comercial comparando el número de clientes en tienda con el número de empleados disponibles. De esta forma mejorará la rentabilidad de la inversión en personal.
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Número de clientes atendidos por empleado (en cada hora)

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Dimensionado de equipos

Detecta el momento donde la poca disponibilidad de empleados comienza a afectar a las ventas, al bajar la conversión, por ejemplo, en momentos de alta afluencia.

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Ratio de Conversión vs nº empleados en cada hora

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Optimización de equipo humano según desempeño en experiencia de cliente

• Ajusta el perfil de tus empleados al perfil de tus clientes o usuarios en cada caso gracias nuestra medición de la experiencia de cliente.
• Optimiza protocolos de atención, servicio y venta para mejorar el desempeño de los equipos humanos.
• Detecta oportunidades que potencien una mejor experiencia de cliente y desajustes que perjudican la experiencia de cliente en tu negocio.

¿Qué turnos, empleados, tiendas o protocolos de atención tienen un mejor desempeño y generan una mejor experiencia de cliente?
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Evolución de la conversión según la valencia emocional

Observa cómo afecta al volumen de ventas al estado emocional de los clientes.
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