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    • Miquel Blasco

    Campanile Hotels will measure their customers’ satisfaction by recognising their emotive facial expressions

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    campanile hotel imotion analytics facial coding customer experience

    For the first time in Spain, the chain will install a sensor that combines video with infrared to detect its guests’ reactions. This measurement system will help the company to improve customer service protocols   Barcelona – The Campanile hotel chain will measure its customers’ satisfaction by recognising their facial expressions of emotion through a … Leer más

    The company that’s transforming people’s expressions into data

    por
    facial recognition imotion analytics

    Imotion Analytics, a startup based in Barcelona created in 2014 from the Polytechnic University of Catalonia, aims to change the way retail businesses work by taking advantage of new technologies and analyzing customers expressions during their experience, whether shopping in a store or staying at a hotel. According to the company, its team includes experts … Leer más