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  • Campanile Hotels will measure their customers’ satisfaction by recognising their emotive facial expressions

    campanile hotel imotion analytics facial coding customer experience

    For the first time in Spain, the chain will install a sensor that combines video with infrared to detect its guests’ reactions. This measurement system will help the company to improve customer service protocols   Barcelona – The Campanile hotel chain will measure its customers’ satisfaction by recognising their facial expressions of emotion through a … Leer más